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FAQ

How do I place my order?

  • Create an account with us by clicking the farmer logo, or you can check out as a guest. You can also choose to create an account with us at checkout.
  • Browse the list of our products by going to Shop, or through the listed categories on the homepage. You can also scroll down our homepage to see the products we have recently added or restocked.
  • To search for products, click the magnify glass icon on the top right.
  • Select the amount of each item and “add to cart”. Each product is sold by weight or amount as specified in the product page.
  • Check out page
    • Delivery time-slots:
      • We deliver every day of the week, 9:30 am-6:30 pm.
      • We have same-day delivery time slots available for orders placed before 3:30pm.
      • To complete your order, please select a date and time-slot
    • Payment:
      • Two payment options are available: credit/debit cards and PromptPay
      • Credit/debit card
        • For credit/debit card payment, our website has Omise’s 3D secure for added protection
        • A verification text will be sent to the phone number that is connected to the credit/debit card
      •  PromptPay
        • An auto generated QR code specific to your order will come up for you to scan to complete the payment
        • If you are accessing the website via your mobile phone, you can save a photo of the QR code to use in your bank app or use a different phone to scan the QR code
        • The code is only valid for one hour
  •  Confirmation
    • You will receive a confirmation email once your payment has been processed
    • You’ll receive a delivery text message from us and/or our third-party delivery courier with tracking information when your order is ready to be sent out to you!

For exclusive deals, promotions, and updates, don’t forget to create an account with us as you finish checking out!

What are your opening hours?

We deliver every day of the week, 9:30 am-6:30 pm. Same-day delivery is available everyday if your order is placed before 3:30 pm.

What types of payment do you accept?

We accept credit/debit card and PromptPay.

  • Credit/debit card
    • For credit/debit card payment, our website has 3D secure for added protection
    • A verification text will be sent to the phone number that is connected to the credit/debit card
  •  PromptPay
    • An auto generated QR code specific to your order will come up for you to scan in order to complete the payment
    • If you are accessing the website via your mobile phone, you can save a photo of the QR code to use in your bank app or use a different phone to scan the QR code
    • The code is only valid for one hour

How much is delivery?

Zone 1:

  • For selected Bangkok and Bangkok Metropolitan zip codes below, the Standard Delivery fee is 85 Baht
  • Orders above 2,000 baht for these zip codes receive free delivery
  • 10110, 10240, 10260, 10230, 10330, 10250, 10310, 10700

Zone 2:

  • For selected Bangkok and Bangkok Metropolitan zip codes below, the Standard Delivery fee is 95 Baht
  • Orders above 2,200 baht for these zip codes receive free delivery
  • 10600, 10130, 10230, 10510, 10900, 10400, 10200, 10300, 10500, 10520, 10120, 10100, 10270

Zone 3:

  • For selected Bangkok and Bangkok Metropolitan zip codes below, the Standard Delivery fee is 199 Baht
  • Orders above 3,000 baht for these zip codes receive free delivery
  • 10540, 10140, 10220, 10280, 11000

Zone 4:

  • For selected Bangkok and Bangkok Metropolitan zip codes below, the Standard Delivery fee is 250 Baht
  • Orders above 3,500 baht for these zip codes receive free delivery
  • 11120, 10160, 10150, 10210, 10170, 10800, 10530, 11130

When will my order arrive?

Your order will arrive around your selected preferred delivery window as confirmed in your order confirmation. Same day delivery is only available for orders placed before 3:30 pm. All orders placed after 3:30 pm will be delivered the next day. You’ll receive a delivery text message from us and/or our third-party delivery courier with tracking information when your order is ready to be sent out to you.

What happens if I received a damaged or an inaccurate item?

Once your order has been confirmed, your order cannot be cancelled. However, we accept returns for damaged or incorrect item(s). Please send us an image to our Line OA (@homelandgrocer) or email (info@homelandgrocer.com) within 24 hours of your order delivery. After our review, we will refund the item(s) only if the item(s) meet our stated criteria in our Terms & Conditions. Your refund may take up to 7 days after your refund is confirmed.

What if I am not home to receive my order?

We and/or a third-party delivery courier will contact the phone number you provided. If the recipient is unable to be reached, your order will be returned to us and re-delivery charges will apply for re-delivery. Should a re-delivery become necessary, we will only make one re-delivery attempt per order and you will not receive any refund for a missed re-delivery order.

What's the refund policy?

  • Once your order has been delivered, you agree to immediately check the accuracy of the delivered products and the amount delivered according to your order confirmation and receipt as well as any damages that may have occurred.
  • In the event that you have received an incorrect, faulty or damaged product(s), you must notify HOMELAND via email or LINE of such products within 24 hours from the time your order was delivered, with photo evidence of the incorrect, faulty or damaged product(s). After receiving your notification HOMELAND will work to ensure the matter is appropriately handled and resolved as soon as possible. The incorrect, faulty or damaged product(s) must be in its original packaging at the time of delivery and must be unused and/or unopened. HOMELAND will send you the correct order within 24 hours from the time that HOMELAND has received your notification, but only if stock availability permits and if the occurrence of the incorrect, faulty or damaged product(s) was not from your doing. If any correct or substitute item is unavailable, HOMELAND will refund you for the unavailable item you had purchased. However, HOMELAND will refund you the full price of each returned product minus the platform transaction fee if it meets the aforementioned criteria. Refund shall be in the form of the order’s payment method or another agreed upon method and you shall not request further compensation.
  • In the event that an order becomes missing, please inform HOMELAND via email or LINE within 24 hours of the first hour of your confirmed delivery window. Once HOMELAND is notified, HOMELAND will either issue a refund or resend the order, if stock availability permits, within 24 to 48 hours of that notification.  Refund shall be in the form of the order’s payment method or another agreed upon method and you shall not request further compensation.

Can I cancel my order?

All orders placed by you constitute your offer to HOMELAND to purchase the selected products in each order. All orders placed are subject to stock availability and HOMELAND’s acceptance. When a product is out of stock, damaged, spoiled, or unavailable for any other reason, HOMELAND reserves the right to cancel, amend or reject your order in whole or in part at any time and without liability or compensation. All orders are also accepted based on our no-cancellation policy, which means that you may not cancel any orders from us.

Need Help?

For more information, please visit our Terms & Conditions page.

 

Don’t see your question? Please email us at info@homelandgrocer.com or LINE us @homelandgrocer.